OSP Architecture
Building a trusted partnership
OSP Architecture is focused on delivering good customer service for its own clients and wanted an IT partner that shared this same service philosophy. The firm appointed MFC IT Services and gained an IT partner it could trust to provide responsive support services and cost-effective IT solutions.
The business requirement
“MFC has halved our IT support costs, while at the same time providing us with a far more tailored and effective support service.”
Julian Bohling
The services provided
MFC has installed remote support software on desktop computers and laptops, enabling all employees to contact an MFC technician direct, from their devices, whenever they need to. Whether employees have a problem with hardware or software, MFC responds quickly to resolve the issue and minimise business disruption.
When one employee experienced a desktop hardware failure when working from home, MFC had a replacement device ready for him to collect within a couple of hours. The device was pre-loaded with all the user’s applications and personal settings, enabling him to get back up and running again quickly. “That’s not IT support, that’s IT support plus,” Julian says.
Between Christmas and New Year, MFC worked out- of-hours to set up a new server, minimising business downtime. MFC also repurposed the old server as a back-up, to extend its life, reduce unnecessary wastage and maximise the business value that OSP gains from its prior investment in server technology. “I consider MFC to be my IT partner, working with us to improve our IT infrastructure, communications and services,” Julian says.
The services provided by MFC have been carefully tailored so that OSP receives exactly the support it needs and isn’t paying for additional services it doesn’t want. “I have complete trust in MFC,” Julian says. “MFC actually cares about our business, providing instant support when we need it and cost- efficient IT solutions. It’s an external partner that provides an in-house relationship.”
OSP appreciates MFC’s transparency when it comes to quoting for new IT equipment. “MFC passes on discounts from vendors and can supply good quality hardware at a good price,” notes Julian.
As part of the tailored IT support contract, MFC provides OSP with anti-virus software and advises it on IT security. For example, MFC is currently putting in place new plans to reinforce the firm’s ransomware protection, giving the business three lines of defence against malicious attack.
This is very reassuring for the business, as Julian explains. “MFC helps us protect our data and the data of our clients, which helps me sleep at night.”
