MVL Architects & Surveyors
Keeping pace with business change
For nearly 20 years, Max at MFC IT Services has been helping MVL Architects and Surveyors to maintain, upgrade and secure its IT environment. The small family-run business has been able to rely on MFC’s expertise and support to gradually evolve its use of technology and keep pace with changing business needs.
The business requirement
“We are so happy with MFC that we frequently recommend them to other businesses locally.”
Malcolm Lelliott
The services provided
“In recent years, we have seen a steady increase in the processing power and memory that we need, to enable us to handle large amounts of digital survey data and create 3D and 2D designs,” explains Malcolm. “MFC knows how to get the best out of our existing desktop computers and servers and when to replace or upgrade them at the end of their lives.”
MFC has made the effort to really get to know MVL Architects and Surveyors and understand the needs of users. It can, therefore, recommend the right technology at an affordable price. “MFC understands us,” Malcolm says. “The team has a very friendly approach.”
In one particularly beneficial project, MFC set up Microsoft 365, giving the business a cloud computing platform for the first time. This has speeded up data and file retrieval for all employees and improved the accessibility of data. “It was a very smooth process,” Malcolm recalls. “MFC just dealt with it.”
A few years ago, MFC replaced the business’s traditional telephones with internet-based, voice-over-IP telephones. This didn’t just enable MVL Architects and Surveyors to significantly reduce its telephone costs; it also enabled it to maintain business-as-normal during the coronavirus pandemic. Employees simply took their desk telephones home and could answer switchboard calls and transfer calls to colleagues in the usual way despite working remotely.
MFC has set up a robust back-up system for MVL Architects and Surveyors, repurposing old server hardware to keep costs down. This supplements the inherent resilience of the cloud-based data storage provided by Microsoft 365 and gives Malcolm additional peace of mind. “Although unlikely, if the cloud went down, we could still access all our information,” he says. “You can’t have too many back-ups as you never know what’s around the corner.”
MVL Architects and Surveyors also relies on MFC to provide IT security software for all employees and end-user IT support. “If we have any queries about IT, we just go straight to MFC,” Malcolm says. “99% of the time someone can deal with our desktop computer issues remotely. We are so happy with MFC that we frequently recommend them to other businesses locally.”
