From the outset, MFC transformed the IT support experience for employees. Anyone in the business can contact MFC direct, about any IT problem, whenever they need to. “The vibe around the office now is so much better,” Craig says. “MFC has changed everyone’s attitude to IT – and made my day much easier! Now people don’t bother me, they call MFC direct.”

Edser and his colleagues are particularly impressed by MFC’s rapid response. “MFC resolves issues instantly if they are urgent or within one to two hours if not,” Craig says. “In contrast, our previous IT support provider typically took 8 to 24 hours to respond to an IT issue. Day-to-day support now is really fantastic.”

In addition to providing IT support, MFC has gradually modernised the aging IT equipment at Indoor Garden Design, at a pace that was affordable for the business. It has, for example, upgraded the company’s laptops, WIFI and back-up systems. “MFC has brought our IT into the right century,” Craig says. “I trust MFC’s advice about which products to buy, as I know that MFC is recommending products that are right for our business and that offer good value for the long term.”

MFC was instrumental in helping Indoor Garden Design migrate to Microsoft 365, improving access to business applications for 80% of staff who need to be able to work flexibly from multiple locations. “MFC managed our entire migration to Microsoft 365, making it completely stress-free,” Craig recalls. “MFC moved our emails from our old email service to the cloud and set up the new system over a weekend to ensure the least possible disruption to the business.”

MFC proactively monitors the company’s storage capacity and alerts Craig when the amount of data stored reaches a pre-set cap. Indoor Garden Design can then review stored data internally and delete what is not needed. This pre-emptive approach means that Indoor Garden Design will not run out of storage space unexpectedly and doesn’t pay for additional storage capacity that isn’t needed.

When the contract with MFC was due for renewal recently, Indoor Garden Design carried out a benchmarking exercise. It found that MFC offered a more comprehensive range of services than its competitors and did so at an affordable price. “MFC is very competitive in the IT support market and provides good value for money,” says Craig.

Above everything else, Edser most values MFC’s personal approach. “The whole team at MFC are friendly, personable people, who don’t use unnecessary IT jargon,” he says. “They have earned the confidence of everyone in the business.”